Refunds & Returns

We guarantee to refund any item you are not completely happy with. Please return items in a saleable, un-used and undamaged condition in
its original packaging within 14 days of receipt. Refunds will be credited to your original method of payment and will exclude postage.
 
Please allow up to 28 days for your refund to be processed from the day you return the products. 

We recommend any returns posted, are sent by recorded delivery
as we cannot accept liability for items that do not reach us.
Refunds can only be carried out if you return your order to Customer Services at the below returns address: 
UNIT 2 WHITEHILL FARM
REMENHAM CHURCH LANE
REMENHAM
BERKS
RG9 3EX


 
EXCHANGES
 
We can exchange your item upon the receipt of the item you wish to exchange.
 
 
FAULTY OR INCORRECT ITEMS
 
All our items are inspected before dispatch, however should you receive a faulty or incorrect item please fill out the returns form
delivered with your purchase and send it back to us at the returns address below.

All items are checked when returned and if we find that your item is faulty then we will refund you the full cost of your product including your original delivery charges.
 
 RETURN DELIVERY CHARGES
 
Unfortunately we do not offer free returns. When returning unwanted items you will be liable for the cost of posting
it back to us.
 
We recommend any returns posted, are sent by recorded delivery as we cannot accept liability for items that do not reach us.
 
 
REFUNDS ON YOUR ACCOUNT
 
We will refund your money as soon as we can, though please allow up to 28 days for your refund to be processed
from the day you return the products. You will receive an email confirming the refund and the original order value with the refunded amount.

After you receive the refund confirmation email please allow for at least 5 working days for the money to be placed back into your account.

Your card issuer or bank is responsible for crediting your account therefore we do not have any control over the described time frame.

If your card has expired or has been declined we will arrange for another method of payment.
 
 
NOTIFICATION OF RECEIPT OF YOUR RETURN
 
Once your returned order has been processed by our warehouse team, we will email to let you know. 

If you do not receive an email from us within 28 days, please contact Customer Service and we will look into this for you.
 
 
REFUNDS OF DELIVERY CHARGES
 
Postage and packaging charge is only refundable for faulty goods, goods not as described or incorrect orders
 
 
RETURNING GOODS BOUGHT AS SPECIAL OFFERS
 
If you return a single item bought as part of a multi-buy discount offer (for example 'buy 2 for £20.00') you will be refunded the full
price of that item less the total discount given in the offer. If you return all items purchased with the multi-buy discount you will be refunded with the full
multi-buy value.
 
For combination purchases ("buy one, get one free" or "get the lowest priced item free"), you must return any free items or
vouchers back for us to process a refund.
 
 
STATUTORY RIGHTS
 
Your UK statutory rights are not affected by our returns policy.